Shipping & returns

Shipping

We ship to: the United States.

Orders are packed and sent within 2 working days.

Delivery usually takes 4–8 days after dispatch.

Shipping is free.

Every order is sent with tracking. If your order arrives damaged, faulty or not as described, email us within 7 days of delivery with a photo and we'll send a free replacement or refund you in full, with no need to send it back. If your tracking hasn't moved for 10 business days, contact us and we'll resend your order or refund it.

Returns

You can return items within 30 days of delivery. Items must be unused and in their original packaging.

To start a return, contact us first: https://pawwhisper.pulsehearth.com/contact/. We'll tell you where to send it.

You pay the cost of sending a return back to us.

Once we receive the return, we refund the price to your original payment method within 5 days.

Last updated: 2026-11-10